Products: WildChild’s Products are all custom designed and produced by artisans. We do our best to replicate the design created for you; however, each artisan working with WildChild creates an individualized Product that is an artistic interpretation of the images and designs we provide to them. Therefore, every piece will be unique and you acknowledge that it has the potential to be slightly different than the way you envision it.

Natural Imperfections: WildChild’s artisans handcraft your orders from natural and other sustainable materials.  WildChild uses high quality materials in all of its products; however, you acknowledge that there are natural imperfections that may affect the look of the products and are part of their unique and individual character. Natural imperfections include indentations, minor cracks, blemishes, variations in color, tone, markings, and other imperfections that are inherent in using natural and handcrafted materials. WildChild uses top grain leathers that are processed in a manner that retains the natural imperfections of the hide. 

Fabrics: Depending on the dye lot, fabrics used in WildChild’s products may have some color and marking variations that cannot be controlled. You acknowledge that the fabric of your product may differ from any sample images or products WildChild has shown you. 

Wood Movement: Wood expands and contracts with changes in the surrounding humidity and to a lesser degree temperature. More humid air will cause the wood to expand and drier air will cause wood to contract. The movement cannot be stopped. Therefore, you agree that WildChild is not responsible for any cracks that develop in Products at any point after pick up. However, should a crack occur that renders the item to be unfit for its intended purpose or affects the safety of the item, please notify WildChild. WildChild may use its sole discretion in determining whether or not to assist in the repair. 

Inspection of  Final Product Order Invoice: You are responsible for inspecting the Final Order Invoice (“Invoice”) to ensure that measurements, specifications, and descriptions are accurate on the Invoice upon placing the final order. You acknowledge that WildChild’s artisans will do their best to match their final products to the item descriptions in the Invoice; however, there may be some minor differences that are a result of the nature of the natural materials used in the products as well as the artistic impressions of the artisan. 

Signature on Final Product Order Constitutes Binding Contract: You acknowledge that a signature on the Invoice constitutes a binding contract that is governed by this document.  

Estimated Times of Arrival: Estimated times of arrival (“ETA”)  for products is generally two (2) to three (3) months, depending on the artisan and WildChild’s shipment schedule. ETA’s may vary, depending on many variables outside of WildChild’s control including but not limited to artisan production times, manufacturer delays, freight strategy, sailing schedules, weather, pandemics, strikes, labor shortages, and Acts of God. 

Cancellation of Items due to Force Majeure: Any Products that must be canceled due to force majeure shall be reordered by WildChild and sent on the next shipment at no additional cost to the client.

Inspection of Products: WildChild inspects all products upon their arrival to WildChild’s holding facility. 

Scheduling Product Pick Up: WildChild will notify you when your products have cleared customs in Honolulu and provide you with a time and date for pick up. You must pick up all Products at WildChild’s designated pick up location. Pick ups are by appointment only. Should you be unable to pick up your products at the scheduled date and time, please contact WildChild by phone to reschedule. WildChild requires 48 hours notice for a scheduled pick up.

Product Pick Up Procedures: WildChild does not assist with product loading onto your vehicle. You are responsible for hiring a moving company or bringing an appropriate sized vehicle and adequate assistance to self-load all items. As WildChild removes all packaging to carefully inspect each item prior to pick up, you are responsible for bringing all packaging material (such as blankets, pads, rope, etc.,.) to safely load and transport your products to prevent damage. By signing the release form, you acknowledge that the Products have been received in good condition and free of damage. WildChild is not responsible for any damage to Products, negligence or vehicle damage in transporting and securing Products into any vehicle, personal injuries, vehicle transport damage, or vehicle accidents once the Products have been released to you. You are solely responsible for checking to see that your furniture fits through entryways into your space. WildChild is not responsible for any claims for moving overcharges or damage to Products while in removal and transit from WildChild’s premises.

Storage, Abandonment, and Collections: Should a delay in pick up be necessary, WildChild can hold items for up to ten (10) days after arrival in Honolulu.  WildChild cannot store any items beyond ten (10) days without prior arrangement. Should WildChild agree to store items beyond that time, products will incur a $150 per week per product storage fee, unless otherwise specified by WildChild.  

Product Damage and Defects: Although WildChild takes great care to ensure its products arrive safely and satisfy their initial product orders, prior to signing the release form at pick up, you are responsible for carefully inspecting all items and noting any suspected damage or defects immediately to WildChild. Should you identify Product damage or defects at pick up, WildChild will be present to inspect suspected damage or defects with you. Upon signing release form, no damage or defect claims may be filed for décor.  After pick up, should damage or defects be noticed on furniture, claims must be placed in writing with accompanying photographs within five (5) days of pick up. WildChild takes photos of each Product prior to scheduling pick up. Should WildChild have photo documentation that the damage or alleged defect was not there at the time of pick up, WildChild may use its discretion as to whether or not it will work with you to rectify the situation. Failure to make any claims shall constitute full acceptance of the products and a waiver of all defects, shortages, and or errors. 

Product Damage or Defect Repairs and Replacement: Should damage occur or defects exist that WildChild determines falls with its damage and defect guidelines, WildChild will first have a local furniture repair company attempt to rectify the damage or defect. If the repairs cannot be made locally, WildChild will order a replacement item for pick up in the next scheduled container shipment. If you do not wish to order a replacement, WildChild will credit your funds for a future order. 

Store Credit in Limited Circumstances: Store credit is only issued at WildChild’s discretion and in circumstances related to the replacement of a damaged item. Store credit does not apply under any circumstances to items paid that exceed the 24 cancellation window.